Rocky Borg

About Me

I am a dedicated IT professional with over 10 years of experience spanning various roles from Helpdesk to Senior Technical Engineer. My journey has taken me through service desk operations, systems administration, and service delivery management.

What sets me apart is my combination of strong technical expertise, business acumen, and exceptional people skills. This unique blend allows me to quickly adapt to new environments, learn emerging technologies, and build meaningful relationships with colleagues and clients alike.

I thrive on challenges and am committed to leveraging my skills and knowledge to make a positive impact in my next role. My career objective is to continue growing within the IT industry while contributing to innovative solutions and organizational success.

10+

Years Experience

5

Major Companies

8000+

Users Supported

Professional Experience

March 2018 - Present

Senior Technical Engineer/Consultant

Systima - Melbourne, Australia

Leading infrastructure solutions and serving as a technical consultant for SMB clients. Evolved from Level 2 Engineer to Service Delivery Manager, now focusing on solution architecture and project leadership.

Collaborate with Account Managers on customer solution submissions and technical quotes
Maintain networking infrastructure for multiple clients (20-50 seats)
Lead technical projects and serve as subject matter expert for Fortinet Suite
Manage Azure, Office 365, VMWare, and Veeam environments
Primary onboarding engineer for new customer acquisitions

November 2016 - March 2018

Systems Administrator

Asta Solutions - Melbourne, Australia

Onsite Systems Administrator for a Government Body, ensuring comprehensive IT support and system maintenance across 30 VMware VMs and desktop environments.

First point of contact for all ICT queries and system fault resolution
Administered Office 365 environment and maintained security standards
Managed Windows patching, anti-virus updates, and backup systems
Successfully coordinated client office relocation project

May 2016 - November 2016

Senior IT Support Specialist

Acquire Learning - Melbourne, Australia

All-rounder role supporting 350+ users across multiple Australian offices, handling desktop support, remote assistance, and system administration tasks.

Desktop and remote support for Melbourne office and off-site users
Microsoft Intune deployment and patch management
Office 365, Exchange, and Active Directory administration
Led Windows 10 SOE deployment across organization

January 2016 - May 2016

Service Desk Analyst

News Corp Australia - Melbourne, Australia

First point of contact for IT issues across News Corp's network of 8,000 users, operating within ITIL Service Management framework and strict KPI targets.

Level 1 and Level 2 support for enterprise-scale environment
Remote support using various tools and platforms
Apple device support using Telstra AirWatch MDM and Casper Suite
Maintained service quality within established KPI parameters

December 2011 - January 2016

IT Helpdesk Analyst

Travel Counsellors - Melbourne, Australia

Comprehensive IT support for the world's largest home-based travel company, managing 1,300+ users globally with focus on the Australian operations.

End-to-end ticket ownership from initiation to resolution
Active Directory and Exchange administration for 130 local users
System Centre Configuration Manager, SCOM, and SC DPM operations
Successfully implemented Microsoft Lync Enterprise Voice system
Coordinated three annual company conferences including A/V requirements
Led office relocation project managing all IT infrastructure

Technical Skills

Infrastructure & Systems

Windows Server 2008-2016 VMware vSphere Microsoft Hyper-V Active Directory Exchange Server System Center Suite

Cloud & Modern Platforms

Microsoft Azure Office 365 Microsoft Intune SharePoint Microsoft Teams Kaseya/Datto Platform

Networking & Security

Fortinet Suite WatchGuard Firewalls Cisco Networking UniFi Suite VPN Configuration Network Security

Backup & Recovery

Veeam Backup Datto BCDR WSUS System Recovery Disaster Recovery Planning

Device Management

Microsoft Intune Telstra AirWatch MDM Casper Suite iOS/Android Support BYOD Policies

Service Management

ITIL Framework Service Delivery Project Management Customer Relations Documentation

Education & Qualifications

Bachelor of Business

Information Systems

Victoria University

2009 - 2013

Diploma of Information Technology

General & Website Development

Victoria University

2008

Cisco CCNA

Levels 1 & 2

Cisco Systems

Professional Certification

ITIL Foundation

IT Service Management

ITIL Certified